Terms and Conditions

The following terms and conditions (“Terms”) form part of the Subscription Agreement between Al-Futtaim Advantage Rent A Car LLC (“Moov by Al Futtaim”, “us”, or “we”) and you (the “Subscriber”).

Definitions

“Account” means a digital account that a Subscriber registers via the Platform in order to access our Services.

“Additional Fees” means:

  • any costs, fees, fines and charges that are incurred by Moov by Al Futtaim as a result of a Subscriber using or misusing a Vehicle, including but not limited to, charges for re-fueling a Vehicle on return, tolls, excess mileage charges, fines for speeding or other driving-related offences, parking fines, fines and charges in connection with confiscation or impoundment of a Vehicle, costs or charges relating to repossession of a Vehicle (including third party agent and transportation costs), and costs of repairing damage to a Vehicle;
  • Processing Fees;
  • Late Payment Administration Charge;
  • Early Termination Charges;
  • Insurance Excess Charges;
  • Excess Mileage Charges;
  • PRO Fees;
  • amounts indemnified under clause 18;
  • any other amounts stated to be recoverable as Additional Fees in these Terms or a Subscription Annexure.

“Early Termination Charge” means the charge payable by a Subscriber in the event a Subscription Annexure is terminated prior to the expiry date of the Initial Subscription Period calculated using the formula A – B, where:

  • “A” is the Subscription Price the Subscriber would have paid to subscribe for the terminated Vehicle(s) for an Initial Subscription Period equivalent to the number of Months from the Start Date up to the early termination date. (Where the early termination date is prior to the 15th day of a Month, that Month shall not be included in the calculation of the shorter Initial Subscription Period) (“Optimised Price”); and
  • “B” is the aggregate Monthly Fees actually paid by the Subscriber for the terminated Vehicle(s) under the relevant Subscription Annexure as at the termination date.

By way of examples only, if the original Initial Subscription Period was 12 Months, and termination takes place in the first week of the 10th Month, the Optimised Price will be the Subscription Price applicable to 9 Month subscriptions for the relevant Vehicle(s) at the time the Subscription Annexure was signed, and if the original Initial Subscription Period was 6 Months and termination takes place in the fourth week of Month 2, the Optimised Price will be the Subscription Price applicable to 2 Month subscriptions for the relevant Vehicle(s) at the time the Subscription Annexure was signed.

“Excess Mileage Charge” means the excess mileage charge specified in a Subscription Annexure.

“Handover Inspection Report” means a vehicle condition report detailing the condition of a Vehicle on the Start Date which is signed by you and us and forms part of the relevant Subscription Annexure.

“Insurance Excess Charge" means the amount payable to Moov by Al Futtaim in order to claim under the Insurance Policy on the occurrence of any accident to, loss of or damage to a Vehicle, as specified in the relevant Subscription Annexure.

“Initial Subscription Period” means the initial fixed period during which a Subscriber is permitted to use a Vehicle or Vehicles, calculated in Months, as specified under the relevant Subscription Annexure.

“Insurance Policy” has the meaning given in clause 11.1.

“Late Cancellation Charge” means: (i) AED 0 where cancellation occurs more than 24 hours prior to the Start Time, (ii) AED 250 where cancellation occurs more than 3 hours and less than 24 hours prior to the Start Time, and (iii) AED 500 where cancellation occurs less than 3 hours before the Start Time, or after the Start Time has passed provided and you have not taken delivery of the Vehicle at that time, or where we cancel the Subscription Package by notice to you under clause 4.6.

“Late Payment Administration Charge” means an amount equal to 15% of any amount owed by a Subscriber which is not paid when due.

“Month” means a calendar month.

“Monthly Fee“ means each equal Monthly instalment of the Subscription Price.

“Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time. Currently, we accept payments by credit card only including VISA, Mastercard and AmEx in AED (United Arab Emirates Dirhams), and cash payments are not accepted.

“Platform” means the digital application provided by Moov by Al Futtaim to connect Subscribers with Services.

“PRO Fee” means the service fee charged by Moov by Al Futtaim for assisting Subscribers to liaise with the police and relevant government authorities in connection with incidents affecting a Vehicle including obtaining additional proof for a traffic violation, obtaining a final police report, filing and release of police cases and releasing a Vehicle from impound.

“Processing Fees” means the following fees:

  • traffic and/or parking fines: a 12.5% fee;
  • fuel & excess mileage charges: a 2.5 % fee in addition to Moov by Al Futtaim’s standard charges; and
  • tolls: an AED 1 service charge in addition to the standard charge per crossing.

“Program” means Moov by Al Futtaim’s Vehicle subscription program.

“Privacy Policy” means Moov by Al Futtaim’s Privacy Policy from time to time which is available here.

“Renewal Period” has the meaning given in clause 6.1.

“Services” means any products and/or services made available by Moov by Al Futtaim, whether online or offline, including but not limited to the Platform, our website, and all associated technology, in connection with the Program.

“Start Date” means the Start Date specified in the relevant Subscription Annexure.

“Start Time” means the Start Time specified in the relevant Subscription Annexure.

“Subscriber” means anyone who has an Account.

“Subscription Agreement” means these Terms, each confirmed Subscription Request (until replaced by a Subscription Annexure), each current Subscription Annexure, the Privacy Policy, the Website Terms & Conditions, and each current Handover Inspection Report.

“Subscription Annexure” means the annexure signed between you and us, as it may be varied from time to time, which sets out the plate number and other details of the specific Vehicle or Vehicles you are subscribing to use, the corresponding Initial Subscription Period(s), and Subscription Price(s), and contains other standard Moov by Al Futtaim terms and conditions. Each Subscription Annexure is subject to these Terms.

“Subscription Confirmation” means Moov by Al Futtaim’s written confirmation of a Booking Request, which shall be issued via the Platform.

“Subscription Package” means details of the class of Vehicle or Vehicles a Subscriber wishes to subscribe for, the Initial Subscription Period, the Subscription Price, the mileage allowance, and any optional extras such as additional insurance, and additional drivers.

“Subscription Period” means the Initial Subscription Period and each Renewal Period.

“Subscription Price” means the price for payable by the Subscriber to use a particular Vehicle or Vehicles during the Initial Subscription Period as set out in the relevant Subscription Annexure.

“Subscription Request” means a request by a Subscriber for a Subscription Package submitted via the Platform, which must include any required supporting documentation and specify a Payment Method. In general, Moov by Al Futtaim accepts Subscription Requests only for a class of vehicles, and not for vehicles of specific makes, model years or models or with particular characteristics not common to all vehicles in the class.

“Vehicle” means a car or other vehicle belonging to Moov by Al Futtaim including all its parts, tools, fittings, components (whether mechanical or otherwise) and registration documents (including the owner’s manual).

“Website Terms & Conditions” means Moov by Al Futtaim’s website terms & conditions from time to time, which are available at https://moovbyalfuttaim.com/terms-of-service

Your Acceptance of these Terms

By creating an Account and participating in the Program, you agree to comply with these Terms and all other obligations under the Subscription Agreement.

Moov by Al Futtaim reserves the right to change these Terms from time to time. We will give notice of material changes to Subscribers via the Platform or another applicable form of communication such as email or SMS. Unless we designate a different date, such changes will be effective when notice is given. You agree that continued participation in the Program constitutes acceptance of any amended Terms.

Becoming a Subscriber

In order to participate in the Program and to use our Services, which must be solely for your own personal, non-commercial use, you must be over 21 years of age, have a full, current, valid driver’s license that is not suspended, confiscated, revoked, or expired, and register an Account on the Platform with a username and password.

We may accept or reject your application to register an Account and become a Subscriber in our sole and absolute discretion. Moov by Al Futtaim confirms it will not trade with or provide any Services to OFAC and sanctioned countries.

You agree to provide us with complete and accurate information about you in your Account. This will include certain personal information such as your name, address, email address, date of birth and phone number. For security and authentication procedures, you will also need to provide us with a scan or image of your driver’s license and Emirates ID, and any additional relevant documents requested by us from time to time. Failure to provide requested information or documents may result in us declining to provide Services or in the Services being suspended.

Where permitted, Moov by Al Futtaim has the right, but not the obligation, to undertake screenings and checks to help verify the identities and/or backgrounds of Subscribers, including driving history and license validity. Moov by Al Futtaim may use third party services to verify the information you provide to us and to obtain additional relevant information, and you hereby authorise Moov by Al Futtaim to do so.

You agree to be responsible for maintaining the confidentiality of your Account (including Payment Method details). You agree to immediately notify Moov by Al Futtaim of any unauthorised use, or suspected unauthorised use, of your Account or any other breach of security. Moov by Al Futtaim will not be liable for any loss or damage arising from your failure to comply with these requirements.

You may terminate your Account at any time via the Platform, and your Account will be closed once all Subscription Annexures between us and you have ended, all Vehicle(s) have been returned by you and all amounts you owe under the Subscription Agreement have been paid in full.

Subscribing for a Vehicle

Once you have created an Account you will be able to access the Platform, where we display our Vehicle inventory and other relevant information regarding the Services.

Once you have selected a Subscription Package, you may submit a corresponding Subscription Request.

If we accept your Subscription Request, we will issue a Subscription Confirmation, at which point a legally binding contract between us for the Subscription Package will be created. We reserve the right to reject a Subscription Request in our sole and absolute discretion.

The Subscription Period will commence on the Start Date. We will charge the first Monthly Fee and any upfront Additional Fees set out in the Subscription Confirmation to the Payment Method prior to the Delivery Time and, subject to successful payment, will deliver the Vehicle(s) to the location you selected in the Subscription Request at the Delivery Time.

In order to be granted access to and use of a Vehicle, you must, prior to its delivery:

sign a Subscription Annexure, which replaces the corresponding Subscription Request and Subscription Confirmation; and

inspect the Vehicle and sign a Handover Inspection Report.

If you fail to pay the first Monthly Fee and any upfront Additional Fees, take delivery of the Vehicle(s), and/or sign the Subscription Annexure or Handover Inspection Report, we may immediately cancel the Subscription Package or Subscription Annexure (as applicable) by notice to you. In this event, you will pay the applicable Late Cancellation Charge and be entitled to claim a refund of the Monthly Fee and any Additional Fees paid in advance for the Vehicle(s).

Cancellations and modifications

Prior to the Subscription Period commencing

You may, via the Portal:

cancel a Subscription Package at any time prior to taking delivery of the relevant Vehicle(s), subject to paying a Late Cancellation Charge where applicable; and

modify a Subscription Package at any time more than 3 hours prior to the Start Time.

After the Subscription Period has commenced

Subject to Vehicle availability you may, via the Portal, request that a Subscription Annexure be modified by changing the Subscription Period and/or changing the Vehicle. No Late Cancellation Charge or Early Termination Charge will apply if the request is accepted, but the Subscription Price and other fees payable under the Subscription Annexure may be subject to change.

Renewal

Following expiry of the Initial Subscription Period, a Subscription Annexure will automatically extend for consecutive periods of one Month (each a “Renewal Period”) on the same terms and conditions unless terminated by you in accordance with clause 16.1 at least 48 hours prior to the expiry of the Initial Subscription Period or current Renewal Period (as applicable). If you give notice to terminate under clause 16.1 less than 48 hours prior to the expiry of the Initial Subscription Period or current Renewal Period (as applicable), the Subscription Annexure will terminate at the end of the next Renewal Period.

Payment Methods

To make a Subscription Request, you must provide one or more Payment Methods. You authorise us to charge any Payment Method associated with your Account for all amounts due under the Subscription Agreement. You remain responsible for any uncollected amounts due. If any amount due under the Subscription Agreement is not successfully settled due to expiration, insufficient funds, or otherwise, we may charge and you must pay a Late Payment Administration Charge.

You can update your Payment Methods in your Account. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorise us to continue to charge the applicable Payment Method(s).

Payment of Fees and Refunds

The Monthly Fee and Additional Fees, together with any value added tax required to be charged thereon, will be charged to the Payment Method on a Monthly basis.

Moov by Al Futtaim will provide you an electronic payment confirmation through the Platform within 24 hours after you successfully make a payment. Where applicable, Moov by Al Futtaim will also provide you with a tax invoice upon receipt of such payment.

You understand and agree that:

the Additional Fees are subject to change from time to time. We may notify any changes, and the date they take effect, via the Platform or another applicable form of communication such as email or SMS;

you are liable to pay Moov by Al Futtaim Additional Fees incurred during the Subscription Period, even if the Additional Fees are not discovered by or reported to or by Moov by Al Futtaim until after the end of the Subscription Period.

Following termination of a Subscription Annexure, refunds (if any) will be processed to the Payment Method within 40 days from the later of the date of termination and the date of return of the Vehicle(s). All refunds should be claimed within 3 Months from the date of return of the Vehicle(s) or, if a Subscription Package is cancelled prior to delivery of a Vehicle, from the date of the Subscription Confirmation. All Additional Fees and other amounts due to Moov by Al Futtaim, if any, will be deducted automatically prior to processing the refund.

Obligations When Using a Vehicle

Throughout the Subscription Period, you agree:

to keep each Vehicle in good and road-worthy condition.

not to modify, alter or attach anything to a Vehicle. You shall be liable for any costs associated with returning the Vehicle to its pre-modified condition if you breach this obligation.

to always lock each Vehicle when not using it and to be liable for any costs for replacement keys as an Additional Fee. Moov by Al Futtaim shall have no liability to you if any of your belongings are stolen from a Vehicle.

to use the correct fuel for each Vehicle. You shall be liable to pay any costs to remedy any damage caused by mis-fueling as an Additional Fee.

to drive each Vehicle in compliance with all applicable road legislation and rules at all times. You are responsibility for your own safety and the safety of each Vehicle throughout the Subscription Period.

not to allow any driver who is not named in the Subscription Annexure to drive a Vehicle at any time. You remain responsible for each Vehicle and for complying with the Subscription Agreement even if you are not driving that Vehicle.

not to cause or permit anyone other than Moov by Al Futtaim or its nominated repairer to undertake repairs to or maintenance of Vehicles.

not to sell, rent, sub-lease, sub-subscribe or dispose of a Vehicle or any of its parts. You will not own any Vehicle, and all Vehicles remain the sole property the Moov by Al Futtaim.

not to smoke or allow anyone else to smoke inside a Vehicle. You will be liable to Moov by Al Futtaim for a cleaning fee of AED 500 if you breach this obligation, which shall be charged as an Additional Fee.

to pay an Excess Mileage Charge if the distance driven by a Vehicle in any Month as shown on the odometer exceeds the Monthly mileage allowance set out in the Subscription Annexure. The Excess Mileage Charge (if any) will be calculated and charged on return of the Vehicle at the end of the Subscription Period.

At the end of the Subscription Period:

Moov by Al Futtaim’s driver will collect the Vehicle(s) at a mutually agreed location.

You shall return the Vehicle(s) to the Moov by Al Futtaim in the same condition as you received it or them, as indicated in the Handover Report, but allowing for wear and tear reasonably expected (including to tires and fittings) as a result of the mileage travelled and general use of the Vehicle(s) during the Subscription Period, and with at least the same amount of fuel as indicated in the Handover Report. If you fail to do so, Moov by Al Futtaim may charge the costs of cleaning, repairing and/or re-fuelling the Vehicle(s) as an Additional Fee.

If you do not return a Vehicle to the Moov by Al Futtaim at the end of the Subscription Period:

you shall be in breach of the the Subscription Agreement and, without prejudice to any other remedies, we may report you to the relevant authorities and arrange for the Vehicle to be repossessed and/or pursue criminal charges against you.

the Subscription Agreement continues to apply to your use of that Vehicle.

Restrictions on Use

Throughout the Subscription Period, you agree that the Vehicle(s) will not be used for any purpose that would not be covered by or which would invalidate the Insurance Policy, including without limitation:

transporting hazardous, toxic, flammable, corrosive or commercial/trade materials.

track-racing, off-road activities, racing, or driving lessons.

conveying passengers or goods for hire or reward.

driving through water logged streets and areas.

propelling or towing away any vehicle or object in any test, race contest or competition.

carrying any object or substance which because of its condition or smell, may harm the Vehicle or prevent or delay Moov by Al Futtaim’s ability to use the Vehicle to provide Services.

driving off paved roads.

driving by anyone under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, or any other substance impairing his or her consciousness or ability to react.

driving outside of the United Arab E, unless agreed first in writing with Moov by Al Futtaim.

Insurance

Moov by Al Futtaim provides a comprehensive vehicle insurance policy for its Vehicles covering the United Arab Emirates (the “Insurance Policy”), the cost of which is included within the Subscription Price.

A Subscriber may also add optional Personal Accident Insurance (PAI) which provides cover in respect of medical costs and accidental death of the Subscriber and passengers in the event of an accident as set out in the Insurance Policy.

The Insurance Policy will not provide cover in respect of a Vehicle in certain instances, including:

use in contravention of clause 8;

theft while parked unlocked; and

damage or accident while being driven by anyone other than the driver(s) listed in the Subscription Annexure, and does not provide cover for any property left, stored, loaded, or transported in, upon or by the Vehicle.

The Subscriber is responsible for:

obtaining a police report in the event of any accident affecting a Vehicle or the total loss of a Vehicle;

paying of the Insurance Excess Charge in respect of any claim under the Insurance Policy for damage to a Vehicle during the Subscription Period. However: (i) in circumstances where the Subscriber provides an accident report from the police clearly indicating that a known third party was at fault for the occurrence which led to the insurance claim, the Excess Insurance Charge shall be waived, and (ii) if the Subscriber adds optional Super Collision Damage Waiver (SCDW) cover, the Insurance Excess Charge will be reduced to zero where a valid police report for the damage is provided; and

to the extent any claim under the Insurance Policy is declined as the result of the Subscriber’s breach of this Agreement, meeting the full cost of the relevant damage to or loss of a Vehicle, which costs shall be recoverable as an Additional Fee.

Procedures for Accidents, Damage to & Theft of a Vehicle

In the event of an accident or other road-related incident involving a Vehicle and vandalism to or theft of a Vehicle during the Subscription Period, whether it is your fault or not, you shall:

Report the incident to Moov by Al Futtaim and the police as soon as practically possible, but in any event no later than 24 hours following the incident. If you are in Dubai, in the event of a minor accident (ie, where no one is injured or there is no serious damage to the Vehicle), you must report the accident through the Dubai Police mobile platform.

In the case of an accident:

not admit responsibility or attempt to negotiate with third parties;

record the registration number of the other vehicle(s), take photographs of the accident scene, and obtain the names and contact details and insurance details of all other parties involved in the accident;

ensure the Vehicle is secure and comply with all applicable road and traffic laws.

In the event of any damage to a Vehicle during the Subscription Period, whether it is your fault or not, you shall:

report the incident to Moov by Al Futtaim as soon as practically possible and in any event within 24 hours;

follow Moov by Al Futtaim’s Instructions and provide all reasonable cooperation requested by Moov by Al Futtaim in relation to making necessary repairs (including returning the Vehicle to Moov by Al Futtaim as soon as practically possible, if needed); and

assist Moov by Al Futtaim with the submission of any claim(s) under the Insurance Policy (including providing all necessary information relating to the claim).

In the event you encounter a fault or warning light indication on a Vehicle during the Subscription Period, you must notify Moov by Al Futtaim as soon as possible with details of the fault/warning indication.

Moov by Al Futtaim is under no obligation to refund any part of the Subscription Price if the Vehicle is unavailable for use as a result of the incidents described in this clause 12.

Repairs & Maintenance

Moov by Al Futtaim will undertake routine servicing of the Vehicle(s) during the Subscription Period in line with the specified service schedule provided to you with the Vehicle(s). It is your responsibility to notify us when a service is due and book an appointment with us.

If you fail to make a Vehicle available for servicing in accordance with the specified service schedule, you shall be fully responsible for any resulting damage or loss to the Vehicle, the cost of which shall be recoverable as an Additional Fee, and no replacement vehicle will be provided while the Vehicle is being repaired.

You are responsible for ensuring that oil, water, other fluid levels and tire pressures of the Vehicle(s) are regularly checked and kept at the levels specified in the specified service schedule during the Subscription Period. Failure to carry out these checks could result in damage to the Vehicle(s), and all resulting repair costs shall be recoverable as an Additional Fee.

Any costs for maintenance/repairs/servicing of the Vehicle(s) which are attributable to your negligence or breach of the Subscription Agreement shall be borne by you and are recoverable as Additional Fees.

Replacement Vehicle

Except where stated otherwise in these Terms, Moov by Al Futtaim shall provide you with a replacement vehicle, the make and model of such vehicle to be decided at its discretion, for the duration of any maintenance, servicing, and repairs of the Vehicle(s) during the Subscription Period.

A replacement vehicle for any Vehicle damaged as the result of an accident will only be supplied following the submission of a police report. No replacement vehicle shall be provided if the repair or maintenance of a Vehicle is necessary as a result of your breach of the Subscription Agreement.

Use of any replacement vehicle is subject to the terms and conditions of the Subscription Agreement. You will be responsible for the cost of the fuel consumed while using the replacement vehicle.

Telematics

You agree that we may install a telematics solution into the Vehicles at our cost, which will allow us to use GPS technology to collect information on its Vehicles (including but not limited to mileage travelled, fuel level, braking data), in addition to allowing us to remotely lock or unlock a Vehicle, if necessary. You consent to us collecting the information described in this clause 11 while a Vehicle is in your possession.

Termination

Subject to payment of any applicable Early Termination Charge and the provisions of clause 6.1, you may terminate a Subscription Annexure at any time through the Platform, and such termination shall be effective at the end of the Month in which the notice is given. No Subscription Price or Additional Fees will be refunded in the event of termination of a Subscription Annexure by a Subscriber, except as specifically provided in these Terms.

Moov by Al Futtaim may terminate a Subscription Annexure at any time upon not less than 14 days' notice to you, in which event Moov by Al Futtaim will, if applicable, refund a pro-rated portion of the Subscription Price. You shall remain responsible for payment of the Subscription Price, and any Additional Fees or other costs or expenses incurred, up to the date of termination.

Moov by Al Futtaim may also, upon notice to you, immediately terminate a Subscription Annexure and/or the Subscription Agreement if you: (a) fail to pay any sum due under the Subscription Agreement, (b) fail to comply with any term or condition in the Subscription Agreement, (c) engage in any activities or conduct that, in Moov by Al Futtaim’s reasonable discretion, renders you ineligible or inappropriate for continued participation in the Program, or (e) are not paying your debts as such debts generally become due, become insolvent, file or have filed against you a petition (or other document) under any bankruptcy or insolvency law or similar law that is unresolved within 60 days of the filing of such petition (or other document), propose any dissolution, liquidation, or composition with creditors, or if a receiver, trustee, custodian or similar agent is appointed or takes possession of any of your property or business. No Subscription Price or Additional Fees will be refunded in the event of termination under this clause.

No court order shall be required to effect termination under this clause or clause 4.6.

Upon termination of a Subscription Annexure your rights to use the relevant Vehicle(s) shall immediately terminate. Upon termination of this Subscription Agreement your rights to use the Services and all Vehicles shall immediately terminate, and your Account will be closed. In these events, you agree to return immediately to Moov by Al Futtaim any relevant Vehicle(s) and any other relevant property of Moov by Al Futtaim which is in your possession. Additionally, you shall be responsible for and agree to pay any legal fees, court costs or expenses associated with enforcing the terms of a Subscription Annexure and the Subscription Agreement, whether upon termination or otherwise (including, without limitation, any costs relating to recovering any Vehicle or other property of Moov by Al Futtaim and any amounts owing to Moov by Al Futtaim).

All provisions contained in a Subscription Annexure and the Subscription Agreement which expressly or by their nature are intended to survive after termination shall do so, including, but not limited to, all indemnities and limitations of liability.

Liability

To the maximum extent permitted by applicable laws:

Moov by Al Futtaim shall not be liable, whether in contract, tort, or under any other legal theory, for any damages or losses arising in connection with: your use, or inability to use, the Platform or Services or websites linked to it; any losses not directly caused by Moov by Al Futtaim’s breach of the Subscription Agreement; any indirect, incidental, consequential or punitive damages, including loss of revenue, loss of profits, loss of data, loss of business reputation, or otherwise; errors, mistakes or inaccuracies in your personal information or other data stored within your Account; failure to provide the Services where such failure is due to events beyond Moov by Al Futtaim’s control (including, without limitation, a network failure, fire, flood, act of war, terrorism, any law or action taken by a government or public authority, and act of God).

Any cause of action or claim you may have arising out of or relating to the Subscription Agreement or the Services must be commenced within 1 year after the cause of action accrues, failing which such cause of action or claim is permanently barred.

Moov by Al Futtaim’s maximum aggregate liability to you shall be limited to the actual amount paid by you for the Services you order through the Platform or AED 30,000.00, whichever is lower.

Indemnification

You agree to defend, indemnify, and hold Moov by Al Futtaim and its officers, directors, employees, and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Platform and Services or your violation of the Subscription Agreement.

Resolving Complaints

If you are dissatisfied in any way with the Services or the Program, you may make a complaint to Moov by Al Futtaim at any time. Moov by Al Futtaim will use its best efforts to deal with your complaint in a fair and timely manner. On some occasions, Moov by Al Futtaim may appoint a third party to handle your complaint.

Ownership of Intellectual Property

You acknowledge and agree that Moov by Al Futtaim retains ownership of all intellectual property rights relating to the Platform, the Program, and the Services, including patents, copyrights, graphics, logos, and trademarks, which may not be copied, downloaded, reproduced, used, or modified without prior written consent from Moov by Al Futtaim. All other names, logos, product and service names, designs, and slogans on the Platform or used in connection with the Services are the trademarks of their respective owners.

Forms of Communication

You acknowledge you are contracting with us electronically and agree we may use electronic means to communicate with you to provide notices and disclosures (including email and the Platform).

Additionally, you agree to us contacting you via other means including, but not limited to, written or verbal means using the contact information you provide to us in your Account.

Privacy Policy

Any information, including personal identification information or banking information, you provide to us for the purposes of accessing the Program and using the Platform and the Services will be governed by our Privacy Policy.

Governing Law and Jurisdiction

The Subscription Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of the Emirate of Dubai and all applicable federal laws of the United Arab Emirates. Any dispute arising out of or in connection with the Subscription Agreement, including any question regarding its existence, validity or termination, shall be subject to the exclusive jurisdiction of the Dubai Courts.

General

The rights granted to you under the Subscription Agreement are not assignable or transferable, in whole or in part. Any attempt to transfer the Subscription Agreement or any Subscription Annexure without the written consent of Moov by Al Futtaim shall be void and of no effect. Moov by Al Futtaim may assign the Subscription Agreement or any Subscription Annexure to an affiliate or to another entity whether in connection with a corporate transaction or otherwise.

No delay or omission by Moov by Al Futtaim to exercise any right or power shall impair any such right or power or be construed to be a waiver of it.

Unless stated otherwise, all remedies provided for in this Agreement are cumulative and in addition to any other remedies available to either party at law, in equity, or otherwise.

If any term, provision, covenant, or condition of the Subscription Agreement is held to be invalid or unenforceable for any reason, the remainder of its provisions will continue in full force and effect as if the invalid portion had been eliminated.

The headings in these Terms are for reference only and do not define, limit, or describe the scope or extent of the words which follow.

If there are differences between these Terms and a Subscription Annexure, the Subscription Annexure will take precedence.